Legal

Refund Policy

Last updated: April 26, 2026

KP is a virtual in-game item. Once delivered (credited to your character or issued as a redeem code), KP is treated as digital goods that have begun performance, and is generally non-refundable.

When refunds may be granted

• Failed delivery: if a successful payment did not result in any KP credit or redeem code, we will deliver the KP or refund in full.
• Duplicate charge: if you were charged twice for the same order, the duplicate will be refunded.
• Unspent KP, within 14 days of purchase: we may refund unspent KP at our discretion. Spent KP, redeemed codes, and KP used for in-game items cannot be refunded.

Chargebacks

Filing a chargeback or payment dispute without first contacting us will result in immediate suspension of the account on the affected server, removal of any KP delivered, and a permanent ban if the dispute is upheld. Please open a Discord ticket first — we resolve nearly all issues within 24 hours.

How to request a refund

1. Open a ticket in our Discord.
2. Provide your order ID and a brief description of the issue.
3. We respond within 24 hours.

Statutory rights

Nothing in this policy limits any statutory consumer rights you have under the law of your country (for example, EU/UK distance-selling rights). Where applicable law grants stronger rights than this policy, that law applies.